Quality Management

Code

2352

Academic unit

Faculdade de Economia

Department

Área de Ensino

Credits

3.5

Teaching language

Português

Objectives

To explain a firm’s major challenges to manage total quality programs. To analyze the different perspectives on quality.

Subject matter

Strategic quality planning, the role of customer and the market (benchmark), quality in processes and design, quality in services, continuous improvement methodologies and managing quality in teams and projects.

Courses

• Gestão
• Economia
• Finanças