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Instituto Superior de Estatística e Gestão de Informação

Business Process Management

Código

42345

Unidade Orgânica

Instituto Superior de Estatística e Gestão de Informação

Créditos

7.5

Professor responsável

Jurij Jaklic

Horas semanais

2.0

Língua de ensino

Português. No caso de existirem alunos de Erasmus, as aulas serão leccionadas em Inglês

Objectivos

The course aims at developing knowledge and skills related to business process management and to its role in information systems management. It is an introduction and overview of BPM. The concepts, fundamentals, methods, and strategies required for managing holistic end-to-end business processes are introduced. It focuses on the application of conceptual methods and software tools to design, analyze, transform, monitor and control business processes and improve their performance using information technology in organization from private and public sector.
As a result of the successful completion of this course, students should be able to:

  • Understand the criticality and centrality of BPs as a value driver
  • Understand the principles of a process and various process types
  • Understand the fundamental differences between managing functions and managing processes
  • Understand the basic concepts and issues of BPM
  • Understand the roles of process management, strategy, change management, process analysis, process redesign, process improvement, process architectures, and BPM systems in BPM practices
  • Understand the BPM maturity factors and levels
  • Understand the issues, risks, and success factors of BPM practices
  • Understand and utilize available best practices for identifying processes along with understanding the value of reference models as process blueprints for assisting with a process definition
  • Identify stakeholders and process owners
  • Recognize the importance and benefits of process modelling
  • Select and use methods and tools for business process modelling
  • Understand critical success factors in business process modelling
  • Model business processes using BPMN notation for analyzing current processes and designing an improved process
  • Understand how to model the Enterprise Business Architecture using methods of process decomposition and mapping to include several sub-process levels and various organizational views, including the business, process, technology, and data models
  • Understand and utilize process analysis methods and activities that evaluate end-to-end enterprise processes
  • Understand and deploy the alignment of process metrics with process strategy and models
  • Identify types of process metrics
  • Understand balanced scorecards
  • Understand business activity monitoring (BAM) techniques
Understand how to use business intelligence as the basis for reporting and analysis of business processes

Pré-requisitos

There are no pre-requisites to enroll in this class

Conteúdo

BPM Basics

  • BPM Defined
  • Business Process Orientation
  • Process-Centric Organization
  • Business Process Maturity

Business Process Change
  • Business Process Reengineering
  • Continuous Process Improvement
  • Change Management
Business Process Modelling
  • Modelling Techniques
  • Methods and Tools
  • BPMN
  • Good Practices
Business Process Analysis
  • Identification of Non-Value-Added Activities
  • Simplification and Standardization of Processes
  • Simulation Modelling
Business Process Oriented IS Development and Tools
  • ERP and Process Orientation
  • BPM Systems
  • BPM Suites
  • BPM Software Development Tools
Monitoring and Controlling of Business Processes
  • Internal and External Loop of Management
  • Measurement Systems
  • Measurement, Values, and Behaviour
Supply Chain Management

Bibliografia

Smith H., Fingar P.: Business Process Management: The Third Wave, Meghan Kiffer Pr, 2006
Harmon P.: Business Process Change, Second Edition, Morgan Kaufmann, 2007

Método de ensino

Theory classes, seminars with discussion and practicals

Método de avaliação

Team seminar works (papers) with presentations .......... 30%
Class work, assignments, and homework ..................... 30%
Final examination 40% (min. 50% of points is required)

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